IBM Corp.
Summary
Redesigned IBM Cloud VPC & VMware console for admins, cutting task time and boosting confidence in provisioning workflows.
Context & Constraints
Tight deadlines and legacy debt meant focusing on small, high-impact fixes over big redesigns to deliver value quickly.
Critical Decisions
Chose dashboard improvements over a new wizard after research showed admins wanted familiarity and incremental change.
Collaboration
Worked with engineers, PMs, and QA; workshops aligned roadmap, early feedback shaped clearer error states and flows.
Impact
Improved time-on-task by 20%, cut support tickets, and aligned UI with IBM Carbon system to reduce churn and boost adoption.
Learnings & Next Steps
Wizard concept dropped too confusing. Next: integrate FinOps dashboards. Learned deeper systems thinking under constraints.
IBM Corp.
Summary
Redesigned IBM Cloud VPC & VMware console for admins, cutting task time and boosting confidence in provisioning workflows.
Context & Constraints
Tight deadlines and legacy debt meant focusing on small, high-impact fixes over big redesigns to deliver value quickly.
Critical Decisions
Chose dashboard improvements over a new wizard after research showed admins wanted familiarity and incremental change.
Collaboration
Worked with engineers, PMs, and QA; workshops aligned roadmap, early feedback shaped clearer error states and flows.
Impact
Improved time-on-task by 20%, cut support tickets, and aligned UI with IBM Carbon system to reduce churn and boost adoption.
Learnings & Next Steps
Wizard concept dropped too confusing. Next: integrate FinOps dashboards. Learned deeper systems thinking under constraints.
IBM Corp.
Summary
Redesigned IBM Cloud VPC & VMware console for admins, cutting task time and boosting confidence in provisioning workflows.
Context & Constraints
Tight deadlines and legacy debt meant focusing on small, high-impact fixes over big redesigns to deliver value quickly.
Critical Decisions
Chose dashboard improvements over a new wizard after research showed admins wanted familiarity and incremental change.
Collaboration
Worked with engineers, PMs, and QA; workshops aligned roadmap, early feedback shaped clearer error states and flows.
Impact
Improved time-on-task by 20%, cut support tickets, and aligned UI with IBM Carbon system to reduce churn and boost adoption.
Learnings & Next Steps
Wizard concept dropped too confusing. Next: integrate FinOps dashboards. Learned deeper systems thinking under constraints.
IBM Corp.
Summary
Redesigned IBM Cloud VPC & VMware console for admins, cutting task time and boosting confidence in provisioning workflows.
Context & Constraints
Tight deadlines and legacy debt meant focusing on small, high-impact fixes over big redesigns to deliver value quickly.
Critical Decisions
Chose dashboard improvements over a new wizard after research showed admins wanted familiarity and incremental change.
Collaboration
Worked with engineers, PMs, and QA; workshops aligned roadmap, early feedback shaped clearer error states and flows.
Impact
Improved time-on-task by 20%, cut support tickets, and aligned UI with IBM Carbon system to reduce churn and boost adoption.
Learnings & Next Steps
Wizard concept dropped too confusing. Next: integrate FinOps dashboards. Learned deeper systems thinking under constraints.