Improved usability of technical docs as Writer & Illustrator, creating clearer content and visuals for complex systems.

Faced dense technical language and shifting specs needed to simplify without losing accuracy or compliance.

Chose visual-first explanations over long text to speed comprehension for engineers and end-users.

Worked with developers, QA, and SMEs to validate clarity; aligned with design teams on illustration standards.

Enhanced documentation usability, reduced support needs, and improved onboarding for technical teams.

Learned to simplify complexity with visuals. Next: explore interactive, digital-first documentation formats.